Reference

Policies That Govern Your bat98 Account

Before you open an account or fund your wallet via JazzCash, Easypaisa, or Raast, read this page. It sets out how bat98 operates, what your account agreement covers, and where access is permitted under local law.

Account TermsEligibility by Local LawPakistan-Supported PaymentsData Handling PolicyPolicy Contact Path
bat98 Policies That Govern Your bat98 Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the data connected to it are handled under defined retention and access rules. We collect only what is needed to verify your identity, process payments, and maintain your account. Here is how each area is managed.

Data Retention

Account data is kept for the period required by applicable law in the region where your account is registered. After closure, retained data is limited to what legal obligations require.

Cookie Policy

Cookies are used for session management, fraud detection, and platform performance. You can adjust cookie preferences through your browser settings at any time without affecting core account functions.

Payment Security

Transactions via JazzCash, Easypaisa, and Raast are processed over encrypted connections. Your wallet credentials are never stored on bat98 servers — authentication happens inside your wallet app.

Change Requests

To request a correction to personal data or to ask what information we hold, contact support by email with your account reference. We aim to respond to data requests within a reasonable period.

POLICY CONTACT

Reach Us on a Legal or Policy Matter

Policy questions — whether about your account agreement, data held on file, or eligibility in your region — go to our support team. Use the channel that suits your question: live chat for quick clarifications, email for formal written requests, and the account portal for changes to your registered details.

Team online

Live Chat

Start a chat session from the account dashboard for quick policy clarifications. Agents can confirm account status, eligibility questions, and policy scope during chat hours.

Email Support

Send formal requests — including data access, account closure, or policy dispute — to our support email. Written requests get a written response logged against your account reference.

Account Portal

Update your registered mobile number, linked JazzCash or Easypaisa wallet, or personal details directly inside the account settings section without contacting support.

Common Legal Questions Answered

These are the policy and account questions we hear most often. If your question is not covered here, reach out through live chat or email with your account reference number.

Access depends on whether your use is permitted under local law in your region. Open an account only where local law allows it. Eligibility is your responsibility to confirm.

We collect the details needed to verify your identity and process payments — name, contact number, and the wallet details you register, such as your JazzCash or Easypaisa account.

Send a written request to our support email with your account reference. We will confirm what data is held and provide it in line with applicable law in your registered region.

After closure, we retain only the data that legal obligations in your region require us to keep. Data beyond that retention period is deleted from active records.

Payment details are shared only within the processing chain required to complete your JazzCash, Easypaisa, or Raast transaction. No marketing or unrelated third-party sharing takes place.

Policy updates are communicated through your registered account contact. Continuing to use your account after a notified update means you have accepted the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.