Reference

Terms That Govern Your bat98 Account

These terms set out what you agree to when you open an account with us and use our platform — including how deposits via JazzCash, Easypaisa, and Raast are handled, what we expect from you, and what you can expect from us.

Account EligibilityPayment TermsDispute ProcessAccount Closure RulesGoverning Law
bat98 Terms That Govern Your bat98 Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Raise a terms query directly through the live chat window in your account dashboard. Our team reviews account and policy questions during support hours.
Email Support Send a detailed written query to our support address. Include your registered account ID so we can locate your record and respond to the right account.
Account Help Centre The Help Centre inside your account covers common terms questions — payment rules, account standing, and how to request a formal review of a decision.
HOW WE OPERATE

How We Handle Your Account Data

We keep your account data secure and use it only for the purposes set out in these terms. Here is how that works in practice across four areas you should know about.

Data Retention

We retain account records, transaction logs, and identity verification documents for as long as required by applicable law and our internal compliance process. You may request a copy.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unauthorised access, contact us via live chat immediately to freeze the account.

Cookie Use

We use session and analytics cookies to keep your account active and to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time.

Requesting Changes

To update your registered mobile number, wallet details, or personal information, submit a request through the Help Centre with a valid ID document for verification.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to real account situations.

These terms apply to anyone who opens an account with bat98. Access is only valid where local law in your region permits this type of platform. If you are unsure, check applicable rules in your area before registering.

We can update the terms and will notify you via your registered contact details before material changes take effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

If we close your account for a terms breach, any balance is placed under review. Funds from verified deposits via JazzCash, Easypaisa, or Raast are assessed before any return decision is made.

Submit your dispute through the Help Centre inside your account, including your account ID and the transaction or decision reference. We will acknowledge within one working day and respond in full.

No. Each person may hold only one account. If we detect duplicate accounts linked to the same identity or payment wallet, we may close the duplicate and withhold any activity on it pending review.

Send a request through the Help Centre with your account ID and a valid identity document. We process data access and correction requests in line with applicable law in your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.